Frequently Asked Questions
Everything you need to know about our handcrafted delicacies.
How do you ensure the freshness of the sweets during transit?
We use vacuum-sealed, food-grade packaging and temperature-controlled shipping methods to ensure your sweets arrive as fresh as they were when they left our kitchen.
What is the typical shelf life of Estaa Sweets products?
Most of our sweets have a shelf life of 15 to 30 days. Specific expiry dates are clearly labeled on each box. We recommend storing them in a cool, dry place or refrigerating as per the instructions.
Do you offer sugar-free or vegan options?
Yes, we have a curated selection of sugar-free sweets made with natural sweeteners and a range of vegan-friendly treats. You can filter these options directly in our shop menu.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you receive the wrong item, please contact us within 24 hours for a full replacement or refund.
Do you accept bulk orders for weddings or corporate events?
Absolutely. We specialize in custom gifting for special occasions. Please reach out to our support team at least 2 weeks in advance for bulk pricing and personalized packaging options.
When will my order be shipped?
Orders are typically processed within 24-48 hours. Shipping times vary by location, but most domestic orders arrive within 3-5 business days.