Returns & Exchanges
At Estaa Sweets, we strive to deliver the freshest confectionery to your doorstep. Due to the perishable nature of our products, we offer returns or replacements only in cases where items are received damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of transit damage or missing items.
Document the Issue
Take clear photographs of the damaged sweets or the incorrect label and keep the original packaging for verification.
Contact Support
Email our customer care team within 24 hours of delivery with your order number and the documentation gathered.
Resolution Processing
Once approved, we will initiate a priority replacement shipment or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing